Application Management


  • Application Portfolio Analysis
  • Offshorability Analysis
  • Application Roadmap Definition
  • ITSM Process Consulting / Audit

Maintanance & Support

  • Incident & Problem Management
  • Build & Release Management
  • Environment Refersh Support
  • Application Upgrades
  • Helpdesk - L1, L2, L3 Support
  • Monitoring & Perfomance Tuning
  • Planned Maintenance


  • Documentation
  • Web-enablement
  • Migration - Re-engineering, Re-hosting, Replacement
  • UI Modernization
  • Reports Migration
  • Data Migration
  • Testing


  • Impact Analysis
  • Requirement Analysis
  • Architecture & Design
  • Development
  • Testing
  • Build & Deployment
  • Integration

Knack team has the required skills, expertise, processes, tools and methodologies needed to manage 3rd party packaged application implementation. We provide a flexible set of 3rd party application services.

Using proven delivery methods, Knack will work with clients to develop predictable schedules. This helps reduce the time to deliver new implementations and upgrades, better enabling clients to meet the challenges of managing end-user satisfaction, ongoing information technology and infrastructure management goals, and requests for functional enhancements. Knack team will work with the client to increase the business value from packaged applications.